A change is coming to the Austin 311 non-emergency line. Currently, the line is available 24 hours a day, 7 days a week. However, a pilot program will soon alter the hours of operation.

The city plans to stop taking overnight calls later this year. Instead, call takers will be moved to busier times of day. This change aims to optimize resources during periods of higher demand.

Further details about the pilot program can be found through local news sources, such as KXAN. For now, it is known that the overnight hours will no longer be staffed, and call takers will be reassigned to daytime hours.